f77b Privacy Policy — How We Collect, Use, and Protect Your Personal Data

Who We Are

f77b is an online betting and casino platform operating at https://f77b.io, providing sports betting, live casino, slots, jackpots, and related gaming services primarily to players located in Bangladesh. In the context of this Privacy Policy, "f77b", "we", "us", and "our" refer to the operator of the f77b platform and all services accessible through it.

f77b is the data controller for all personal data collected from account holders and site visitors. This means f77b determines the purposes and means by which your personal data is processed. All data-related enquiries and requests should be directed to f77b's support team using the contact details in Section 13 of this policy.

The f77b platform is operated in English and targets adult players aged 21 and above who are located in Bangladesh. All personal data processing activities described in this policy are carried out for the purpose of delivering, securing, and improving the f77b platform and its services to this audience.

Data We Collect

f77b collects personal data through several channels: directly from you when you register and use the platform, automatically through your use of the platform, and from third-party service providers where necessary to verify your identity or process payments.

2.1 Registration Data

When you create an f77b account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (city and full address for KYC purposes)
• Email address
• Mobile phone number (used for account security and transaction notifications)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect against fraud and money laundering, f77b may request the following documents from account holders prior to processing withdrawal requests or when our risk management systems flag an account for review:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within the last three months)
• Proof of payment method ownership (screenshot or confirmation from your bKash, Nagad, Rocket, Upay, or bank account confirming the account is registered in your name)
• A selfie or live photo for identity confirmation, where required

2.3 Transaction Data

f77b records all financial transactions carried out through your account, including deposits, withdrawals, bet placements, casino wagers, and bonus transactions. Transaction records include amounts, timestamps, payment method references, and transaction status. This data is retained for audit, dispute resolution, and regulatory compliance purposes.

2.4 Automatically Collected Data

When you access the f77b platform, our systems automatically collect technical information about your device and session, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser type and version
• Pages visited, features used, and time spent on the platform
• Referring URL (the page you visited before arriving at f77b)
• Session duration and navigation patterns

This technical data is used for platform security, fraud detection, performance optimisation, and service improvement. It is not used to build individual behavioural profiles for advertising purposes.

2.5 Communications Data

When you contact f77b's support team via live chat or email, we retain a record of the communication including its content, date, and outcome. This is necessary to provide consistent support, resolve disputes, and maintain an audit trail of account-related decisions.

How We Use Your Data

f77b uses the personal data collected from account holders strictly for the purposes described below. We do not use your data for purposes that are incompatible with those listed here without first obtaining your explicit consent.

f77b does not use personal data to deliver targeted third-party advertising, and we do not profile account holders for marketing purposes beyond sending service-related communications directly related to your f77b account activity.

Legal Basis for Processing

f77b processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary to deliver the services you have requested when you register an f77b account, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering requirements, identity verification obligations, and data retention requirements imposed by law.
• Legitimate interests: Processing carried out for f77b's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your own data protection rights.
• Consent: Where f77b relies on consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Data Sharing

f77b does not sell your personal data. We share personal data only with the categories of third parties described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processing Partners

To process deposits and withdrawals, f77b shares relevant transaction and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers receive only the data necessary to complete the specific transaction and are subject to their own data protection obligations.

5.2 Identity Verification Providers

f77b may use third-party KYC and identity verification service providers to process identity documents submitted by account holders. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose beyond the verification service they provide to f77b.

5.3 Game Content Providers

The casino and slot games available on f77b are supplied by certified third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and Play'n GO. These studios receive session and wager data necessary to operate the games but do not receive account registration or payment data beyond what is technically required.

5.4 Legal and Regulatory Disclosure

f77b may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or regulatory request. In all such cases, f77b will share only the minimum data necessary to satisfy the legal requirement and will, where legally permitted, notify the affected account holder of such disclosure.

5.5 Business Transfers

In the event that f77b undergoes a merger, acquisition, or sale of business assets, personal data held by f77b may be transferred as part of that transaction. Account holders will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, prior to the transfer taking effect.

Cookies & Tracking Technologies

The f77b platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to gather aggregated analytics data that helps us improve the platform experience for all users.

6.1 Essential Cookies

Essential cookies are required for the f77b platform to function. They maintain your login session, remember your account preferences, and ensure security features work correctly. Essential cookies cannot be disabled without affecting the usability of the platform.

6.2 Analytics Cookies

f77b uses analytics cookies to understand how users navigate the platform — which pages are visited most frequently, where users experience difficulty, and how platform performance can be improved. Analytics data is aggregated and does not identify individual users by name. Where possible, data is anonymised before analysis.

6.3 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect your ability to log in and use the f77b platform normally. Disabling analytics cookies does not affect platform functionality.

Data Retention

f77b retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the full duration of your account relationship with f77b.
• Post-closure account data: Following account closure, core account and transaction records are retained for a minimum of five (5) years to satisfy anti-money laundering, audit, and dispute resolution obligations.
• KYC documents: Identity verification documents are retained for the duration of the account relationship plus five (5) years post-closure, in line with standard financial services retention practices.
• Support communications: Live chat and email records are retained for up to three (3) years from the date of the communication, or longer if they relate to an open or unresolved dispute.
• Technical / session logs: IP and device logs are retained for up to twelve (12) months from the date of the session, unless retained longer for security investigation purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Your Rights

As an f77b account holder, you hold the following rights with respect to your personal data. These rights can be exercised by contacting f77b's support team via live chat or by emailing [email protected].

• Right of access: You have the right to request a copy of the personal data that f77b holds about you, along with information about how it is processed.
• Right to rectification: If any personal data held by f77b is inaccurate or incomplete, you have the right to request that it be corrected. For registration data updates, please contact support directly.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that some data must be retained by f77b to satisfy legal obligations even after an erasure request.
• Right to restrict processing: You may request that f77b restrict processing of your data in certain situations, such as while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that f77b provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where f77b relies on your consent as the basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of f77b's legitimate interests, including profiling. f77b will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

f77b will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, with notification provided to you of the extension and the reason for it.

Children & Minors

The f77b platform is strictly for adults aged 21 years and above. f77b does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and additional age verification documents may be requested at any time.

If f77b discovers that personal data has been collected from an individual under the age of 21 — whether through misrepresentation at registration or any other means — the associated account will be immediately closed, all data collected from that individual will be securely deleted (subject to any legal retention obligations), and any real-money funds not yet wagered will be returned after identity verification is completed.

If you believe that a minor has registered an account on f77b using false information, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

Data Security

f77b implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the f77b platform.
• One-way password hashing — passwords are never stored in plain text and are not accessible to f77b staff.
• Two-factor authentication availability for account login, providing an additional layer of protection beyond the username and password.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. Staff who handle personal data receive appropriate training on data protection obligations.
• Regular security assessments to identify and address vulnerabilities in the f77b platform infrastructure.
• Secure data storage with encryption at rest for sensitive data categories including KYC documents and payment information.

While f77b takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying f77b's support team immediately if you suspect any unauthorised access to your account.

Third-Party Links

The f77b platform may from time to time contain references or links to third-party services, payment providers, or game studios. This Privacy Policy applies exclusively to the f77b platform and the personal data processed by f77b in connection with it. It does not apply to any third-party website, application, or service that you may access via a link from the f77b platform.

f77b has no control over the data collection practices, privacy policies, or security measures of third-party platforms. Before submitting personal information to any third-party service, you should review that party's own privacy policy. f77b accepts no responsibility for the privacy practices of any third-party service provider beyond those operating under a data processing agreement with f77b as described in Section 5.

Policy Updates

f77b reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the f77b platform. The effective date displayed at the top of this document indicates when the current version came into force.

Where material changes are made to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — f77b will take reasonable steps to notify registered account holders in advance. This may include displaying a prominent notice on the platform or sending a notification to your registered email address.

Continued use of the f77b platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. The most current version of this policy is always available at https://f77b.io/privacy-policy. If you do not agree with any changes to this policy, you should stop using the platform and contact f77b support to arrange account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data f77b holds about you, please contact our support team using the details below. f77b's support team is available 24 hours a day, 7 days a week, and will acknowledge all privacy-related requests within two business days.

• Live Chat: Available within your f77b account dashboard — typically under 10 minutes response time.
• Email: [email protected] — typically within 24 hours for email enquiries.
• Subject line for privacy requests: Please include "Privacy Request – [Your Account Username]" in your subject line so that your message is routed to the appropriate team without delay.

For data erasure, data access, or data portability requests, please include your registered email address and a brief description of your request. f77b may require identity verification before processing certain data rights requests to ensure that personal data is not disclosed to or deleted at the request of an unauthorised party.